We would like to hear from you. Please contact our Head Office or one of our Financial Representatives for information about our insurance and investment products.

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Member Services

TF: 1.800.563.6237
Tel: 519.886.4610
Fax: 519.886.0350


300-470 Weber St. North
Waterloo, ON N2L 6J2

Hours of Operation: 8:30am to 5:00pm (Eastern Standard Time) Monday to Friday

Member Services Online

I want to change my address, telephone number or email address.
Notify us by calling Member Services toll-free at 1-800-563-6237.

I need to send notification of a name change.
Notify us by calling Member Services toll-free at 1-800-563-6237 to request our Name Change Request form. In the following cases, supporting documentation is needed:

  • Marriage – a copy of Marriage Certificate
  • Adoption or Application to Court – Legal name change document

Should a supporting document be needed, you can complete the Name Change Request form, and mail or fax the completed form to us along with the supporting document needed. If you have any questions, please contact Member Services toll-free 1-800-563-6237.

Reporting a Complaint

FaithLife Financial is committed to providing the best possible service to our Members. Our staff, Financial Representatives, and Brokers are available to answer any questions or requests for information about your financial products.

It is the policy of FaithLife Financial to ensure that all complaints are identified, evaluated, monitored and handled fairly, impartially and confidentially in compliance with applicable federal and provincial laws, regulations and industry guidelines.

To submit a complaint please visit our complaint reporting page.

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