Contact

We would like to hear from you. Please contact our Head Office or one of our Financial Representatives for information about our insurance and investment products.

Find a Representative

Head Office & Member Services

TF: 1.800.563.6237
Tel: 519.886.4610
Fax: 519.886.0350

Email: member.services@faithlifefinancial.ca

300-470 Weber St. North
Waterloo, ON N2L 6J2

Hours of Operation: 8:30am to 5:00pm (Eastern Standard Time) Monday to Friday

General Inquiries

  • This field is for validation purposes and should be left unchanged.

Member Services Online

I want to change my address, telephone number or email address.
Notify us by calling Member Services toll-free at 1-800-563-6237.

I need to send notification of a name change.
Notify us by calling Member Services toll-free at 1-800-563-6237 to request our Name Change Request form. In the following cases, supporting documentation is needed:

  • Marriage – a copy of Marriage Certificate
  • Adoption or Application to Court – Legal name change document

Should a supporting document be needed, you can complete the Name Change Request form, and mail or fax the completed form to us along with the supporting document needed. If you have any questions, please contact Member Services toll-free 1-800-563-6237.

Reporting a Complaint

FaithLife Financial is committed to providing the best possible service to our Members. Our staff, Financial Representatives, and Brokers are available to answer any questions or requests for information about your financial products.

It is the policy of FaithLife Financial to ensure that all complaints are identified, evaluated, monitored and handled fairly, impartially and confidentially in compliance with applicable federal and provincial laws, regulations and industry guidelines.

To submit a complaint please visit our complaint reporting page.

Reporting Improper Activity (Whistle-blowing)

Improper activity by FaithLife Financial or a FaithLife Financial employee or representative that violates any applicable law or regulation (e.g., corruption, malfeasance, bribery, theft or misuse of FaithLife Financial property, fraud, coercion, or conversion), or involves gross misconduct, gross incompetence, or gross inefficiency, should be reported.

Retaliation against individuals for reporting such activity is not condoned by FaithLife Financial and should be reported to FaithLife Financial’s Corporate Secretary, and/or Chair of the Board’s Audit and Finance Committee.

The reporting of improper activity process should include:

1.    an oral or written report

2.    as much specific factual information as possible

3.    what is known, but don’t investigate (leave that to the experts).

Reporting may be done anonymously, if preferred. Confidentiality will be maintained, to the extent possible.

Reports may be made to the Chair of the Audit and Finance Committee who is a member of the Governing Board of Directors. Please contact Member Services to obtain contact information for the Chair of the Audit and Finance Committee.