If you are not satisfied with FaithLife Financial’s final position, you may choose to have the matter arbitrated by the OmbudService for Life and Health Insurance (OLHI). The OLHI is an independent dispute resolution service that deals with concerns about life and health insurance products and services, that have not been resolved through an insurance organization’s internal dispute-resolution processes.
OmbudService for Life and Health Insurance (OLHI)
401 Bay Street, Suite 1507
P.O. Box 7
Toronto ON M5H 2Y4
Toll Free: 1-888-295-8112
2001 University Street, 17th Floor
Montreal QC H3A 2A6
Toll Free: 1-866-582-2088 (within Quebec)
Alternately, you can choose to contact your provincial regulator.
Quebec residents may contact the Autorité des marchés financiers (AMF) at any time. You can ask FaithLife Financial to transfer a copy of your complaint file to the AMF. You can find information about the AMF on its website at lautorite.qc.ca.
Autorité des marchés financiers
Direction des plaintes et de l’indemnisation
800, rue du Square-Victoria, 22 étage
C.P. 246, tour de la Bourse
Montreal (Quebec) H4Z 1G3