Claims

Claims Information

FaithLife Financial commits to provide the best possible service to you when you make a claim for one of our policies. Whether you are a beneficiary, or a Financial Representative, Broker, or Executor, seeking to make this claim on their behalf, the following steps explain our process to handle your claim request.

Step 1 – Submit Your Claim

Contact us to let us know about your claim. We will send a claim package that provides notification of your claim, the named beneficiary, amount of the proceeds with options for the beneficiary, and a list of requirements needed to process the claim.

Certain information, such as insurance amount, can only be provided by us to the beneficiary or executor. If you are assisting the beneficiary through the claim process and contact us on their behalf, we will provide the claim package to you excluding any privileged information.

Submitting your claim:

Claims Department
FaithLife Financial
300-470 Weber Street North
Waterloo ON N2L 6J2

Telephone: 519-886-4617 Ext. 403

Toll-Free: 1-800-563-6237

Fax: 519-886-0350

Email: Claims.Administration@faithlifefinancial.ca

Step 2 – Sending The Requested Information

Please send the required information that is requested in our claim package to FaithLife Financial Head Office. Our claims administrator will review this information to confirm we have received all required documents and whether you qualify for the claim. We will follow up with you for any outstanding documentation.

Step 3 – Claim Decision & Notification

Once all requirements have been met, our claims administrator will approve your claim and authorize payment. A letter will be sent providing confirmation of the payment.

Note that if not all requirements have been met, your claim may be denied. In that case, FaithLife Financial will notify you of its denial by sending a letter, via registered mail.

For Saskatchewan residents: You may also choose to contact the Superintendent of Insurance at any time during the claim process:

Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, Saskatchewan S4P 4H2
Phone: (306) 787-6700
Fax: (306) 787-9006
Email: fid@gov.sk.ca